Terms and Conditions

 By accessing and using our services, you agree to be bound by the following terms and conditions:

1. Rescheduling and Cancellation Policy

  • To contract our services, you must make a reservation well in advance and provide the necessary details, including pick-up and delivery dates, corresponding addresses and any special requirements.
  • The outstanding balance must be collected no later than the day of your move. 
  • If the customer needs to change the moving date, a minimum of 48 hours notice must be given. If less than 48 hours notice is given, penalties may apply due to the operational costs of rescheduling moving equipment and logistical expenses. 
  • Rescheduling the move to a different date may also result in a different quote, depending on Brisk Movers’ availability and whether it is an “unoccupied” or “peak” move date.

2. Service scheduling and payment methods

  • Deposits are required to lock in your moving date and time slot. They can be from $50 to $250 depending on size of your move.
  • Cash payment is collected by the crew foreman at the end of the service. We accept Zelle, Cash App and Venmo.
  • If paying with credit card please let us know in advance. The card details provided will be treated in accordance with our security and privacy policies.
  • After obtaining detailed information about the customer’s upcoming move, the Brisk Movers advisor provides the customer with a binding quotation, which remains valid for a period of 12 to 24 hours from the time it is provided in writing. 
  • After the deposit is made, the customer receives an email confirmation of the reservation and instructions on how to obtain a certificate of insurance if requested by your building management.

3. Price changes and additional prices

  • The prices agreed upon for our moving services are based on the information provided by the customer. However, we reserve the right to make price adjustments in case of unforeseen changes or circumstances that directly affect the cost of the move, such as: Changes in details, date, time and distance. Changes if there are more or less items. Additional special requirements requested by the customer. Difficulties or unexpected circumstances in the pick-up or delivery addresses.
  • If additional items total over 100 cubic ft, the office will contact you for agreement on the adjustments.
  • For additional flights of stairs not initially included, an additional fee will be applied for each flight of stairs.
  • If you are not prepared within the agreed upon time of arrival at the pickup point, a standby fee will apply after 30 minutes of wait time. 
  • The fee ranges from $100 to $150 per hour, depending on the number of team members on standby.
  • Certificate of Insurance (COI) preparation for requesting building addresses is handled by Brisk Movers for a fee.
  • If the distance between the apartment and truck is over 100 ft a long push charge is required for additional time and labor. Even though it’s very unlikely some events which this may occur if buildings have long entryway or you have to park down the street due to construction etc. 

4. Furniture Assembly and Disassembly

  • Furniture assembly and disassembly must be requested and specified by the customer during the contracting of the moving services. It is the customer’s responsibility to provide the necessary information about the furniture to be disassembled and assembled, including its size, structure and any special instructions.
  • Brisk Movers is not responsible for any damage that may occur during the assembly and disassembly of furniture (e.g. Ikea).
  • We undertake to assemble and disassemble furniture in a careful and professional manner, following the manufacturer’s instructions whenever available. Brisk Movers’ liability is limited to furniture that can be assembled and disassembled correctly without causing any damage or alteration to its condition. If a piece of furniture cannot be assembled or disassembled without changing its condition or shape, it will not be moved without customer agreement. 
  • In the event that any special handling is required for certain furniture, the Customer should inform the Move Advisor in advance to ensure that the specialized moving team is prepared. 
  • The Foreman will also confirm if special handling is required on the day of the move. Examples of items that may require Special Handling include bed frames with storage, canopy beds, bunk beds, marble table tops, mirrored furniture, glass/marble coffee tables and glass/marble dining tables.

5. Moving Services

  • Brisk Mover offers moving services and transportation of goods and personal belongings, as agreed in the contract or service agreement.
  • It is the customer’s responsibility to provide accurate and complete information about the goods to be moved, including size, weight, and any special requirements.
  • Brisk Movers is not responsible for damage caused to goods that were not accurately informed or that do not conform to the proper packaging and protection requirements.

6. Liability and Insurance

  • Brisk Movers undertakes to perform the moving services in a diligent and professional manner, following the appropriate standards of quality and care.
  • Brisk Movers is not liable for damage or loss caused by circumstances beyond its control, such as natural disasters, traffic accidents, theft or acts of third parties.

7. Packing and Unpacking Services

  • Brisk Movers offers packing and unpacking services as part of our moving services, as agreed with the customer.
  • Packing of goods is a crucial part of the moving process to ensure their protection during transportation. We offer professional packing services using high quality packing materials, such as boxes, protective wrapping, bubble wrap, among others.
  • The Brisk Movers team will use packing materials provided exclusively by Brisk Movers and Storage Inc. If the customer opts for our packing services, the team will bring the materials on moving day.
  • At no additional cost, Brisk Movers will provide blankets, tape, shrink wrap, closet boxes and TV boxes on moving day. Staff will pack clothing on hangers in closet boxes, televisions in TV boxes and artwork/photos in picture bins.
  • The customer may request full or partial packing services, depending on the customer’s needs and preferences. It is the Customer’s responsibility to provide accurate information about the goods requiring packing and any special instructions related to their handling and protection.
  • Full packing service will only be performed if the customer has requested and informed the moving consultant prior to scheduling the move. Staff will bring the necessary boxes on the day of the move.
  • We undertake to pack the goods with care and attention, following the best packing practices. However, we are not responsible for any damage that may occur due to deficiencies in the packing if the customer decides to do it on his own or uses inadequate materials.
  • Upon arrival at the final destination, we offer unpacking services to help the customer unpack the goods and place them in their respective locations. Unpacking will be carried out in accordance with the instructions provided by the customer and the previously agreed arrangement.
  • If the packing requirements deviate from the initial estimate agreed with the moving consultant and the customer, the price will be adjusted according to the rate set. If it is necessary to pack additional boxes, Brisk’s team will
  • Similarly, unpacking services will only be provided if requested by the customer. The customer shall instruct the Brisk Movers team members where to unload the boxes, following a single placement rule.
  • The Brisk Movers team will only arrange and unload boxes at the delivery point if the customer gives specific instructions.
  • Upon completion of the move, the team will pick up rental blankets, closet boxes, TV boxes and picture bins. These items do not belong to the customer unless otherwise specified in the contract prior to booking the move.

8. Materials

  • Brisk Movers offers moving materials for sale. It undertakes to provide the necessary packing materials to ensure adequate protection of the goods during the moving process, as agreed with the customer.
  • Our moving consultant will advise customers on options, pricing and scheduling of delivery to the customer’s desired address.
  • The minimum box order is a package of 20 boxes.
  • Delivery services, packing paper for extra protection and tape are included free of charge for our customers.

9. Payment and Billing

  • Prices for our services will be established according to the specific details of each move and will be communicated to the customer prior to contracting.
  • The customer undertakes to make the corresponding payments in accordance with the agreed terms and methods. Delays in payments may result in the suspension or cancellation of the contracted services.
  • In the event that additional expenses are incurred during the move due to changes or special requirements requested by the client, additional charges will be applied and will be communicated in advance.

10. Applicable Law and Jurisdiction

  • These terms and conditions are governed by the laws of the United States of America and any dispute or claim relating thereto shall be subject to the exclusive jurisdiction of the competent courts of the State of New York.
  • We encourage you to read these terms and conditions carefully before using our services. If you have any questions or concerns, please do not hesitate to contact us through the contact channels provided on our website.

11. Claims

  • In the event that damage or loss occurs during the move, the customer must submit a written claim to Brisk Movers on the Claim Form within a period of time within 30 days from the exact date of the move.
  • Our team will respond within 72 hours with a resolution in accordance with our insurance policies.
  • The claim must include a detailed description of the damaged or lost goods as well as any photographic or documentary evidence available to support the claim.
  • Brisk Movers will cooperate in the investigation of the claim and will provide the necessary documentation and information to support the claim process. However, Brisk Movers assumes no liability for damages or losses that are covered by the customer’s insurance policy.
  • Once our Team contacts the customer and agrees in good faith on a satisfactory resolution to the situation, the customer will be informed of the next steps in the reimbursement process.
  • If a customer has signed a Release Form for a specific item, our Team will not be able to accept the claim.
  • The Brisk Movers Feedback Team is dedicated to ensuring a 5-star moving experience for all of our customers, even in situations where we are unable to meet your expectations.

12. Refund Policy

  • Refund requests must be submitted in writing to our customer service.
  • The deposit is fully refundable if requested within 48 hours of being made.
  • The deposit and outstanding balance are fully refundable (considered payment in full) up to 48 hours prior to the scheduled move. 
  • Refunds requested less than 48 hours prior to the contracted start of the move are not applicable due to operational and logistical expenses. 
  • Restrictions apply to reservations made on the same day of the move.
  • If the items are not in the same condition as prior to handling (damage and/or damage), the Brisk Movers feedback team will process the customer’s claim. 
  • If it is determined that the damage was caused by Brisk Movers, per DOT requirements, we provide a basic insurance package that covers $0.60 per pound of the damaged item. 
  • If the customer prefers additional insurance, a third party coverage policy must be submitted at least 48 hours prior to the start of the move.
  • If a claim is submitted and approved by the feedback team, the refund will be made within 3 to 5 working days by crediting the card used for the initial service.
  • Non-compliance of service: If Brisk Movers fails to comply with the agreed terms and conditions, a full or partial refund may be requested.
  • No refund for last minute changes requested up to 2 days before your move.
  • No refund for damage or loss caused by incorrect instructions or lack of cooperation by the customer.
  • Pre-existing damage to the goods prior to the move.
  • If you have any questions or wish to submit a refund request, please contact our customer service through the channels provided on our website.

13. Expectations for Our Customers

  • At Brisk Movers, we strive to provide a high quality moving service and ensure customer satisfaction. To achieve this, we establish the following expectations for our customers.
  • Provide accurate information: the customer agrees to provide accurate and complete information about the goods to be moved, including their quantity, size, weight and any relevant details. Inaccurate or incomplete information may affect the planning and execution of the service.
  • Cooperation and communication: Customer agrees to cooperate and communicate effectively with Brisk Movers. This includes responding to our inquiries, providing clear instructions and being available during the moving process to address any questions or concerns.
  • Compliance with Agreements: Customer agrees to comply with the agreements and schedules established for the scheduling of the move. Any changes or rescheduling must be notified as far in advance as possible and mutually agreed upon. The Customer is expected to be present during the pick-up phase of the move. It is important to note that the Brisk Movers Foreman will take a minimum of 4 photos prior to commencing work at the pick-up point to document any prior damage or irregularities with the furniture.
  • If the client is present at the pick-up address during the pick-up phase, Brisk Movers will not be responsible for any claims related to the furniture items, belongings or the apartment/house/building.
  • Proper Preparation: The customer is responsible for ensuring that the goods are properly prepared for the move. This may include disassembly of furniture, disconnection of appliances and packing of personal items, unless it has been previously agreed that they will use the packing service provided by Brisk Movers. Customers must also move all jewelry, valuables and documentation themselves prior to the move.
  • If the customer chooses the self-packing option and packs the boxes themselves, Brisk Movers will not be liable for any claims associated with damage to the items in the boxes, as they are not packed by professionals.
  • Prior to the start of the move, all pets must be removed from the apartment during the relocation process. In addition, Brisk Movers can only move empty aquariums.
  • If Brisk Movers is physically unable to move a specific piece of furniture that is larger than the front door or too fragile to be moved, the customer will be notified immediately during the move by the Move Advisor. You will be offered to sign a liability release form stating that Brisk Movers is no longer responsible for damage to the item.
  • Access and Authorizations: The customer is responsible for ensuring proper access to loading and unloading locations, as well as obtaining any necessary clearances, such as parking permits or access to private property. Any costs or consequences associated with lack of proper access or clearances will be borne by the customer.
  • Respect and Safety: Customer agrees to ensure a safe and respectful environment for [mover’s name] personnel during the provision of services. Any inappropriate, abusive or violent behavior will not be tolerated.
  • Due to company policy and liability issues, Brisk Movers does not allow customers to ride in the cab with the moving crew.
  • Any updates or changes to the contract on the day of the move must be communicated by the customer to the designated moving consultant. It is against company policy to discuss contract adjustments with the Foreman or other Brisk Movers team members on the day of the move.
  • Any form of physical, mental or sexual harassment towards Brisk Movers team members will be reported and professionals will leave the workplace. This includes any illegal activity or use of illegal substances during the move.
  • For both local moves and long distance straight-line moves, Brisk Movers can move plants. However, for long distance consolidated moves, Brisk Movers cannot move plants and/or is not responsible for damage.
  • Brisk Movers is not responsible for packing or moving food or perishable items. Customers are expected to handle these items themselves.
  • If special handling is required for heavy items weighing more than 250 pounds (such as a refrigerator, safe or piano), the customer must inform the Movers Advisor of the item by providing a photo, on-site visit or virtual tour. This is necessary to confirm whether such items can be moved safely.
  • Feedback and satisfaction: We value our customers’ comments in order to continuously improve our services. Upon completion of the move, we invite customers to provide feedback and share their level of satisfaction with Brisk Movers.
  • By meeting these expectations, we will work together to achieve a successful and satisfying moving experience for everyone involved.

14. Expectations for Brisk Movers Personnel

  • Professionalism and Courtesy: We expect our staff to maintain high standards of professionalism and courtesy at all times when interacting with customers and other crew members. They should be respectful, friendly and treat everyone with consideration.
  • Punctuality: It is critical that our staff arrive on time for each job and adhere to agreed-upon schedules. Punctuality is key to providing reliable and efficient service to our clients.
  • Technical Competence: Our personnel must have good knowledge and technical skills in packing, loading, unloading and transportation of goods. They must be able to handle objects safely and efficiently, minimizing the risk of damage or injury.
  • Care of Goods: We expect our personnel to treat our customers’ goods with the utmost care and diligence. They must use proper handling techniques, ensure that objects are properly protected during transport, and respect special instructions provided by customers.
  • Effective Communication: Brisk Movers crew members are responsible for reporting any contract adjustments or possible negotiations that are not contracted with the Moving Consultant. Our staff must be able to communicate clearly and effectively with both customers and other team members. They must actively listen to instructions, ask questions when necessary, and convey relevant information in a timely manner.
  • Teamwork: We foster a collaborative work environment where each team member supports each other. We expect our staff to collaborate effectively, assist co-workers when necessary, and work in harmony to achieve common goals.
  • Equipment Maintenance: Our personnel must be responsible for the proper care and maintenance of equipment and vehicles used on the job. They must report any problems or malfunctions to management in a timely manner and ensure that equipment is in good working order.
  • Compliance with Policies and Procedures: We expect our personnel to comply with all policies and procedures established by the company, including safety rules, traffic regulations and established work practices. This ensures safety and compliance with our customers’ expectations.
  • Brisk Movers crew is expected to be punctual and provide the customer with their Estimated Time of Arrival one-half hour prior to the agreed upon time.

15. Insurance Policies

  • Brisk Movers is committed to providing moving services with the utmost care and professionalism. However, we understand the importance of having adequate insurance to protect goods during the moving process.
  • Brisk Movers will provide a Basic Insurance Policy for all customers at the rate of $0.60 per pound of damaged items, as required by the Department of Transportation.
  • Brisk Movers accepts third party insurance coverage for items of high value, both intrinsic and sentimental. 
  • If the customer wishes to additionally insure their items, they must present the third party insurance coverage policy at least 72 hours before the move begins. It is important to note that third party insurance may require additional protection, such as additional wrapping or wooden crates, which could affect the price and budget of the move.
  • Brisk Movers is not responsible for any damage that occurs prior to the start of the customer’s move into the building or apartment. 
  • In addition, Brisk Movers is not responsible for damage to items that occur before the move has begun. 
  • To ensure transparency, the Brisk Movers team will take photos of the furniture and location before the move begins, as well as photos of the unloading location at the delivery point.
  • Brisk Movers will provide the Certificate of Insurance (COI) required by the buildings at an additional cost. Customers can usually get this certificate from building management. 
  • Providing COI information less than 24 hours before the move may cause delays in preparation and could result in additional charges and rescheduling of the move.